Frequently Asked Questions
It is always best to begin a claim by calling your insurance company, but remember to tell them that you have a preferred repair shop and then call us directly afterward. This way you are covered and we can begin the paperwork to get your car back on the road.
Absolutely! Its your car and you can take it to any shop you like. Often your car will be towed immediately for safety reasons, but you can have it moved whenever and wherever you like.
We always try to get our clients cars back to them within a week of drop off. Sometimes it can be as quick as two days depending on the availability of OEM parts.
We always use OEM (Original Equipment Manufacturer) parts for our repairs. Simply put, with OEM, you get what you pay for and aftermarket is a crap shoot. Our estimates reflect this.
When you return your car at the end of a lease, the dealership can charge you thousands of dollars in repair fees, while we will do the work at a fraction of the cost.
The insurance companies and municipalities often have arrangements with auto repair shops that do “discount work.” Do your homework and remember that you do not have to stay there. Further, you can reject that facilities estimate if you feel it is too low for the extent of the damage.