Frequently Asked Questions
It is always best to begin a claim by calling us and then bringing your car to our location. As a full service claim center, we are able to go over your vehicle with you and then call your insurance provider to get your claim submitted. We take the guesswork out of this complicated process and make sure you get back on the road as soon as possible.
Absolutely! Its your car and you can take it to any shop you like. Often your car will be towed immediately for safety reasons, but you can have it moved whenever and wherever you like. Just make sure you don’t sign any paperwork at the scene of an accident. Many unscrupulous businesses will make you sign authorizations just after a traumatic event.
We always try to get our clients cars back to them within a week of drop off, but this can change depending on the size of the repair. It can be as quick as two days for simple jobs like bumper paintless dent repair.
We use either OEM (Original Equipment Manufacturer) or CAPA Certified (Certified Automotive Parts Association) parts for our repairs. It’s preferable to use OEM, but we are often constrained by your agreements with the insurance company. Check your policy’s declaration page and request OEM parts.
Before doing anything, check your lease agreement. Most leases allow for “normal wear and tear,” so you shouldn’t have to do much unless you have significant damage. If you need repairs, don’t allow the dealership to overcharge you for something that can be an easy fix.
Contact the repair facility of your choice and they will arrange for it to be moved. The insurance companies and municipalities often have arrangements with auto repair shops that do “discount work.” Do your homework and remember that it’s your car, your choice, and it’s against the law for insurance companies to tell you where to go. Further, you can reject an estimate if you feel it is too low for the extent of the damage.